Terms of Service

These terms are an agreement between you and NOVARUN, LLC, a Texas limited liability company ("NOVARUN," "we," or "us"), the operator of RouteStudy, and govern your use of the software at routestudy.com and api.routestudy.com (the "Service"). By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind it, and "you" means that organization. If you do not agree, do not use the Service.

RouteStudy generates preliminary pipeline alignment alternatives, crossing classifications, cost estimates, vertical profiles, narrative memos, plan-and-profile sheet sets, CAD and LandXML files, and related planning outputs (together, "Outputs"), using automated and AI-assisted tools over public and customer-supplied data.

Outputs are preliminary planning information only. They may contain errors, omissions, or assumptions that do not reflect field conditions. They are not surveys, not designs, not construction documents, and not a substitute for professional engineering judgment. Every Output must be independently reviewed, verified, and, where required, sealed by a Professional Engineer licensed in the relevant jurisdiction before it is relied on for design, permitting, bidding, construction, land acquisition, or any other engineering or business purpose.

NOVARUN is a software company. It is not a registered engineering firm, does not employ licensed engineers on your behalf, and does not provide engineering, surveying, or consulting services. You are responsible for ensuring that any engineering use of an Output is performed under the responsible charge of a licensed engineer in compliance with the Texas Engineering Practice Act and any other applicable licensing law.

You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your account and for the people you add to your organization. The Service is for business use by people 18 or older.

You keep ownership of the GIS data, project parameters, and other content you upload ("Customer Data"). You grant NOVARUN a non-exclusive licence to host, process, and display Customer Data solely to provide the Service to you. You are responsible for having the right to upload Customer Data, including any personal information it contains.

Confidential infrastructure data. We recognise that utility system maps and as-built records may be confidential in your hands, including under Texas Government Code chapters 418 and 552. We use Customer Data only to run your jobs; we do not share it with other customers, combine it into any dataset of our own, or use it to train machine-learning models; and we delete it on the schedule in our Privacy Policy or sooner on request.

Our data. Outputs are built in part from public datasets we compile and maintain, including a statewide Texas parcel dataset that carries property-owner names as published by appraisal districts. We reproduce those records as published and do not verify them. Each Output lists the third-party data sources it was built from and the attribution or licence terms that come with them - for example, OpenStreetMap data under the Open Database License, and 4M Analytics data when you connect a 4M subscription. The list appears in the memo and drawing PDFs, and as a DATA_SOURCES file or table inside the downloadable data files. You are responsible for keeping those credits and meeting those terms when you pass an Output on.

RouteStudy can pull data into your jobs from a third-party data subscription you already hold, using credentials you provide. You keep that subscription and that relationship; we don't resell, sublicense, or hold a licence to your vendor's data.

By connecting one, you confirm that your subscription permits it, and you appoint NOVARUN as your contracted designee to access that data on your behalf and solely to produce your own project deliverables. We access it only for the extent of the job you run, only while you have it connected, and we don't retain it after the job (except as it appears in your own deliverables), share it with other customers, combine it into any dataset of our own, or use it to train or evaluate machine-learning models.

Your vendor's terms still govern the data itself. Meeting their attribution and redistribution obligations when you share your deliverables is your responsibility. You can disconnect a subscription at any time from the app.

Plans. Paid plans are billed monthly in advance at the price shown on the billing page when you subscribe, through our payment processor, Stripe. Plan quotas (studies per calendar month) reset on the first of each month, UTC.

Automatic renewal. Your subscription renews automatically each month at the then-current price until you cancel. We will give you at least 30 days' notice by email before any price increase takes effect.

Cancellation. You can cancel at any time from Billing → Manage billing in the app. Cancellation takes effect at the end of the current billing period; you keep access until then.

Refunds. Fees are non-refundable except where the law requires otherwise. We do not prorate partial months. A job that fails because of a fault in the Service is not counted against your quota. One-time job credits, where offered, are non-refundable and expire as stated at purchase.

Taxes. Prices exclude sales and similar taxes, which we collect where required. Tax-exempt customers may supply an exemption certificate.

Free run. New accounts may run one study without a subscription. Downloads from that run require a paid plan. No card is collected and nothing converts automatically to a paid plan.

Don't use the Service to violate the law, infringe anyone's rights, upload data you don't have the right to use, probe or disrupt the Service, resell access, or build a competing routing dataset from Outputs. We may suspend or terminate access for use that violates these terms, and will tell you why unless the law prevents it.

NOVARUN owns the Service, its software, its compiled datasets, and its documentation. You own your Customer Data. You may use Outputs for your own and your clients' projects; we claim no ownership of them, subject to the third-party data terms in Section 4. If you send us feedback or suggestions, you grant NOVARUN a perpetual, irrevocable, royalty-free licence to use them without obligation to you.

Each of us will protect the other's non-public information received under this agreement with at least reasonable care and use it only to perform this agreement. This covers your Customer Data and project details on our side, and unreleased features and pricing shared with you on yours. It does not cover information that is public, already known, or independently developed, and either of us may disclose what the law requires after giving notice where permitted.

The Service and all Outputs are provided "as is" and "as available." To the maximum extent permitted by law, NOVARUN disclaims all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, and any warranty arising from course of dealing or usage of trade. NOVARUN does not warrant that Outputs are correct, complete, buildable, permittable, or suitable for any engineering purpose without independent professional review.

To the maximum extent permitted by law, NOVARUN will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, loss of data, cost of substitute services, delay, or construction, permitting, or land-acquisition costs, arising out of or relating to the Service or any Output, however caused and under any theory of liability, including negligence, even if advised of the possibility.

NOVARUN's total liability arising out of or relating to this agreement, the Service, or any Output will not exceed the fees you paid to NOVARUN in the twelve months before the event giving rise to the claim, or one hundred dollars ($100) if you have paid none. This limitation applies to claims based on NOVARUN's own negligence.

These limits do not apply to liability that cannot be limited by law, including for gross negligence, wilful misconduct, or fraud. They reflect that Outputs are preliminary planning information priced accordingly, and that independent professional review is a condition of any reliance on them.

You will defend and indemnify NOVARUN and its members, officers, and contractors against third-party claims, losses, and expenses (including reasonable attorneys' fees) arising from (a) your use of any Output in design, permitting, bidding, construction, land acquisition, or any other purpose without the professional review required by Section 2; (b) Customer Data, including any claim that it infringes a right or was uploaded without authority; or (c) your breach of these terms. We will notify you promptly of any claim and cooperate at your expense.

These terms apply while you have an account. You may close your account at any time by cancelling any subscription and emailing info@routestudy.com. We may suspend or terminate for breach, non-payment after notice, or if we discontinue the Service, in which case we will refund any prepaid fees for the unused period. On termination you may export your Outputs for 30 days, after which your data is deleted per our Privacy Policy. Sections 2, 4, 8 through 12, and 14 survive.

These terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Tarrant County, Texas, before a single arbitrator. Either party may instead bring an individual claim in small claims court, and either party may seek injunctive relief in the state or federal courts sitting in Tarrant County, Texas, to which both parties consent. Claims may be brought only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Any claim must be brought within one year after it arises.

We may update these terms from time to time. We'll post the updated version here with a new "last updated" date and, for material changes, email account holders at least 14 days before they take effect. Continued use after that date is acceptance. If you don't agree, cancel before the change takes effect.

This agreement, the Privacy Policy, and any signed order form are the entire agreement between us; if an order form conflicts with these terms, the order form controls for that customer. If any provision is unenforceable, the rest remains in effect. Neither party is liable for delay caused by events beyond its reasonable control. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of the business. Notices to us go to info@routestudy.com; notices to you go to your account email.

Questions about these terms? Reach us at info@routestudy.com or through our contact page.